Patient Financial Counselor

The Patient Financial Counselor (PFC) assists the Patient Accounts Manager by handling patient communications with regards to patient accounts which includes explaining the account to the patient, determining Patient financial responsibility and negotiating and collecting advance deposits for elective procedures, attempting to secure payment, identifying and preparing patient accounts for pre-collection letters, identifying and preparing patient accounts for outsourcing to the collection agency, and enforcing patient collections in accordance with hospital policy. The PFC interfaces and coordinates with the hospital’s patient financial services representatives, ancillary service departments and other hospital departments. The PFC is considered a major communication point with patients and an important determinant of the quality of the hospital’s public relations. 

We are located at 1065 Bucks Lake Road, Quincy, CA 95971.

Compensation Philosophy:

• We have 6 pay increments on our clinical pay scales to compensate successful candidate for 6 years of relevant experience

Compensation Range:

• $20.09- $25.64/ hour

• Full-time, benefited 
• Remote work option available

Experience:

• A combination of collection knowledge (preferably in a hospital or a clinic setting) and patient accounting.

Knowledge/Skills/Abilities

• Microsoft Word
• Excel,
• Medicare/Medi-Cal
• Private insurance billing process knowledge

• Answers patient inquiries concerning hospital bills and assists patients with resolution of billing difficulties.
• Reviews patient correspondence and attempts to resolve issues outlined in correspondence.
• Conducts research to respond to patient inquires. Order re-bills as necessary.
• Resolves disputes within 24 hours of discovery, if possible.
• Identifies patterns, problems, and trends developing with respect to internal processing delays and delays in reimbursement. Recommends corrective action.

Options offered to benefit eligible employees:

• Excellent Medical, Pharmacy, Dental, and Vision Plans
• Paid days for continuing education, bereavement, and jury duty
• Retirement Plans with 3% company contribution
• Voluntary Life Insurance and Long Term Disability
• Considerable Paid Time Off
• And more! PDH Benefits to review more details on current options available

Perks all employees can enjoy:

• Inclusive and connected work environment
• Competitive Compensation
• Discounted memberships with Flight/American Medical Care Network
• Shift differentials paid for certain work shifts, including Holiday pay

Child Care:

• PDH is thrilled to provide our Child Care Center services to all families in our area. Our program is operational from 7:45am to 5:15pm, Monday through Friday, and is approved for children aged 0 to 5 years. After submitting your application, our Child Care Director will get in touch with you about your acceptance into the program. Once approved, we will start the enrollment process. PDH employees take priority on our waiting list. For any additional questions please contact our Child Care Center Director at 530-283-7165 or [email protected]

Work in a setting with rugged canyons, crystal clear lakes, grassy meadows, trout-filled streams, fresh pine forests, and brilliant star-filled skies. This is your chance to provide compassionate care with exceptional customer service at Plumas District Hospital. With a diverse population with people from all walks of life, PDH team members provide the residents of Quincy and the surrounding area with essential health care services that are vital to this small mountain community. PDH is located in Quincy, California which is the largest community in Plumas County and has a population of 5,000 residents. Quincy is nestled against the Western slope of the Sierra Nevada mountain range and tucked in at the edge of the lush American Valley. Chico, California is 80 miles west and Reno, Nevada is 80 miles east of Quincy. Join a medical team that puts community first. Click this link https://www.pdh.org/ to learn more about PDH providers, services, and surrounding community today!

Recruiter Name/Email:

Nicholas Clawson

Department Phone:

530-283-7169