HealtheLife

Frequently Asked Questions


Enrollment Questions

Q How do I sign up?
Q Is there a fee to use HealtheLife?
Q What is HealtheLife?


Your Medical Record

Q If I send a message to my care team, when can I expect a reply?
Q If some of my health information on HealtheLife is not correct, what should I do?
Q When can I see my test results in HealtheLife?
Q Why are certain test results not shared electronically via HealtheLife?


HealtheLife For My Family

Q Can I ask questions regarding a family member from my HealtheLife account?
Q Can I view a family member's health record in HealtheLife?
Q Can my spouse and I share one HealtheLife account?


After I Have Enrolled

Q How do I know when new information or updates are available in my HealtheLife account?
Q How is HealtheLife secure?
Q I forgot my password. What should I do?


Technical Issues

Q Need help with a technical issues?
Q Why am I getting this message when I try to self-enroll? "You don't qualify for self-enrollment, talk to your health care provider at your next visit."


Video Visits

Q How do I know if my appointment is a Video Visit?
Q What do I need for a Video Visit?