Using the BC Module
Using the Foundation Accordian
Bill Payments & Online Statements
You can view statements and make payments through the Pay My Bill link to your left. Bill payments and online statements are not currently available through Patient Connect.
Can I contact my doctor’s office through Patient Connect?
Yes. You can send a non-urgent message to your doctor’s office using the messaging feature.
Can I schedule an appointment through Patient Connect?
Yes. Click here for instructions
Can I view a family member's health record?
Due to legal and confidentiality issues, the current functionality of the system does not allow Proxy Access.
What is Patient Connect?
Patient Connect is an internet tool that allows you to securely access elements of your health information and contact your doctor’s office. Patient Connect is sometimes referred to as a "portal" or "portal account."
What should I do if I forgot my password?
For Patient Connect - Hospital
There are two ways to reset your password:
1. Click on the “forgot your password” link to request a new password.
2. Contact us at 530-283-7918.
For Patient Connect - Rural Health Clinic
1. Ask any of the clinic office staff
2. Contact us at 530-283-7918
Why can’t I see certain test results in Patient Connect?
Test results will not be viewable for the reasons below:
1. If they have not been signed off by the provider
2. If we are prohibited by law from posting the results electronically
3. At this time, technical reasons do not allow certain tests to be viewed in the portal:
a. Imaging studies, such as: x-rays, CT scans, MRIs, ultrasound, mammograms, DEXA scans
b. Certain lab results
Your provider will share results with you that cannot be released electronically through an alternate means.
Can my spouse and I share one online account?
No. Each adult must sign and submit a Release of Information request in order to have access to each other’s medical records.
What should I do if I lost my PIN?
Contact us at 530-283-7918
When can I expect a reply to the messages that I send?
You will generally receive an answer within 3 business days. Patient Connect should not be used for urgent situations. Please call the office if you haven’t received a response after 3 business days.
If this is a medical emergency, call 911 immediately!
Is there a charge to use Patient Connect?
No. Patient Connect is a free service offered by Plumas District Hospital and Plumas Rural Health Center.
When can I expect to view test results in my portal?
In general, test results can be viewed within 3 business days. Some tests are performed outside our facility, and results may take longer. If you do not receive results in a timely manner, please call or message us through your portal account.
How do I update my personal information (i.e., home address, email, insurance information)?
The current functionality of the system does not allow updates.
What should I do if I have questions about my test results?
If you have questions or concerns regarding your test results, contact the physician’s office or make an appointment.
When I send a message, where does it go?
Similar to calling the office, messages from Patient Connect are routed to nurses who work closely with your physician. The nurse may reply directly or route the message to your physician. All messages become part of your medical record.
Who can sign up for Patient Connect?
You must be a Plumas District Hospital or Plumas Rural Health Center patient.
Why can’t I message through the hospital portal?
Currently, Patient Connect - Hospital does not support messaging functionality. If you have a question about a service you received at the hospital, please contact us directly at 530-283-2121.
How do I sign up for Patient Connect?
Patient Connect - Hospital1. You will receive an access code by mail after discharge from a hospitalization, or visit the emergency room.2. Request an account by clicking herePatient Connect - Rural Health Center1. When you check-out after a clinic visit, just give us your email address. We will email your portal login information to that address.2. Ask any of the clinic office staff.
Can I print information from Patient Connect?
Patient Connect - Hospital
Patient Connect - Rural Health Center
Who else can access my Patient Connect information?
Once you create a unique Patient Connect ID, only you have access to your health information. Your physician and clinical staff have access to your electronic medical record.
I have other questions, not listed here. Who do I contact for more information?
Our staff will be happy to help you.
What if I’m having trouble with the Patient Connect activation process?
If you are having problems activating your account, please call the Portal Service Desk at (530)283-7918. You may also send a message the Portal Help by clicking here and submitting the form.
Can I use my smart phone to access my Patient Connect account?
Yes. You may need to use a computer for the initial set up.
Can I ask questions regarding a family member from my HealtheLife account?
HealtheLife offers direct access to your personal health record and communicating about another individual's information would be placed in your health record. This information would not appear in the correct health record and could potentially jeopardize medical care.
Can I view a family member's health record in HealtheLife?
Yes, you can. This is called Proxy access and allows a parent (or guardian) to log into their personal HealtheLife account, and then connect to information regarding their family member. Complete a Proxy Consent Form and return it to [ ]to request access to this convenient service.
Can my spouse and I share one HealtheLife account?
No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own HealtheLife account.
How do I know if my appointment is a Video Visit?
Video Visit appointments are indicated by a camera icon. To check, log into your HealtheLife patient portal. Click on Appointments on the left side of you screen. Click View Upcoming Appointments. Appointments with a camera icon appearing next to them are Video Visits. Appointments without a camera icon are in person visits.
How do I know when new information or updates are available in my HealtheLife account?
Notification settings allow you to receive a notification each time your care team sends a message to you or updates your health care record.
You can change your notification preferences by logging in to your HealtheLife account and selecting Notifications on the left side of your screen. Select the check boxes for the notification methods you want (text or email).
How do I sign up?
There are two ways for patients to sign up for the HealtheLife patient portal:
1. Patients who wish to participate will be issued a welcome email during their visit. This email will enable you to log in and create an account.
2. Patients may also self enroll using this link: https://pdh.iqhealth.com/self-enroll/
How is HealtheLife secure?
We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure personal usernames, and passwords. Each person controls their password, and the account cannot be accessed without that password. Unlike conventional e-mail, all messaging is done while you are securely logged on to the HealtheLife website.
I forgot my password. What should I do?
If you forget your password, you can reset your account by clicking the Forgot Password link on the sign in page.
If you don’t have the mobile option enabled, a reset password email is sent to the email address associated with your account. If you are a user in the United States and have the mobile phone recovery option set up, you will receive a text message with a one-time code that you can use to reset your password.
Follow the instructions on the password reset pages to change your password. For security reasons, the password reset code sent in the text message and the link provided in the email are valid for only one hour.
If I send a message to my care team, when can I expect a reply?
You will generally receive an answer within 1-3 business days. Please note that HealtheLIfe should not be used for urgent situations. Please contact the hospital if the situation requires immediate attention or dial 911 if it is an emergency.
If some of my health information on HealtheLife is not correct, what should I do?
Your HeatlheLife information comes directly from your electronic medical record at Plumas District Hospital. Contact the Health Information Management department to correct any inaccurate information.
Plumas District Hospital
Health Information Management
1065 Bucks Lake Road
Quincy, CA 95971
Email to: firstname.lastname@example.org
Hours for medical records requests:
Monday - Friday: 8 a.m. to 5 p.m.
Closed on holidays
Is there a fee to use HealtheLife?
HealtheLife is a free service offered to our patients.
Need help with a technical issues?
Consumer Care technical assistance line is available 24/7 at 1-888-338-9741.
What do I need for a Video Visit?
You need a computer or laptop with a webcam, access to the internet and a speaker and microphone. Or use your smartphone or tablet.
What is HealtheLife?
HealtheLife is a secure online health management tool for patients provided by Plumas District Hospital.
When can I see my test results in HealtheLife?
Your test results are released to your HealtheLife account after your physician has reviewed them. This is generally within 1-7 days.
Why am I getting this message when I try to self-enroll? "You don't qualify for self-enrollment, talk to your health care provider at your next visit."
Getting this message after you try to self-enroll means that you have already signed up the the HealtheLife patient portal. Click this link pdh.iqhealth.com and then click Forgot Password? Follow the instructions to reset your password.
Why are certain test results not shared electronically via HealtheLife?
Your provider is able to determine which types of test results are able to be accessed through HealtheLife. Further, tests of a very sensitive nature are not released to HealtheLIfe.